What is Tech support?
As soon as we say 'Tech
Support', most people think of calling the manufacturer's support
hotline, hearing "There are 16 people ahead of you in the queue"
and waiting until a person comes on the line and asks "What
is your serial number?" This is exactly what you should do
if you are having a problem with a new piece of equipment. But what
if you've had your system for a few years, and you have no idea
if the problem is due to faulty hardware, improper settings, a virus,
or the fact that there was a nasty lighting storm yesterday?
You can call Guld Systems! Jim Guld has been building, installing,
networking, and troubleshooting all kinds of computers since 1984.
There are several things he might do:
- listen to your problem and give an opinion on the likely cause
-
refer
you to a manufacturer or other free support if appropriate
- solve the problem over the phone
- visit your computer and fix the problem
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